Our goal is to build an enduring and ethical business through the involvement of our employees at all levels. As a business, we deliver products and services that add value to our customers. We want their experience of dealing with us to have the feel of excellence and be of a higher quality than expected.
While that is the experience we want our stakeholders to take away, for us, quality is not a destination but a journey. Our employees, Secure’s most essential asset, are critical to developing and operating processes that will help achieve business goals and deliver excellent service to our stakeholders.
At Secure, we focus on people, processes and systems to ensure continual growth in all verticals. This is accompanied by a culture that values accountability, responsibility and commitment.
Sustained involvement of people, when operating systems and running processes, is essential. All of this should be done consistently and easily. Our leadership team is leading from the front to manage quality. This they are doing by developing and maintaining the quality culture and guiding teams by setting examples.
We believe simple and easy-to-operate processes are essential to run the business effectively and efficiently. While processes should be common across all regions, or countries that we work in, they should take into account the different needs of the market. To ensure suitability, we brainstorm with all the stakeholders and then develop processes. With involvement comes acceptance; people take responsibility and ‘own’ the processes and their outcomes.
We use positrol controls in evaluating processes to maintain a CpK > 1.6 ensuring minimal variability. This variability control approach is imbibed in the culture of the organisation and is practised aggressively to achieve a consistent and easy outcome.
We are certified for ISO 9001, ISO 14001 and ISO 45001, globally. In order to retain our competence in metrology and meeting obligatory requirements, we maintain four accredited laboratories. Design and development processes follow CMMi level 3 certification with an intention to continue the journey towards achieving level 5. Information and data security are key aspects of our business, as we provide services to our customers, and Secure has subscribed to ISO 27001 globally.
With the continuous engagement of people to control variability in all the processes and systems, our aim is to develop an organisation that delivers a Six Sigma performance in all verticals. Innovation never stops, and all ideas are welcome from all corners.