We focus on users of energy in homes and workplaces to help reduce energy waste. Our solutions help reduce the cost of energy delivered to users. Users of energy are at the core of our thinking. We refer to them as customers, even though they don’t pay our bills directly. Defining users of energy as ‘customers’ stimulates us to create products and services that deliver them value. As a consequence, we are able to add true value to each link in the energy supply chain.