Defining users of energy as customers has allowed us to think of the energy supply chain and the use of energy in a very different light
Our goal is to work with the users of energy in their homes and workplace to help reduce energy waste. We work with the energy supply chain to reduce the cost of energy delivered to users. At Secure, users of energy are at the core of our thinking and therefore we refer to them as customers, even though they don’t pay our bills directly.
Defining users of energy as customers, allows us to think about the energy supply chain and the use of energy in a very different light. It has forced everyone in the business to deliver products and services that really add value to them, and as a consequence, truly add value to each link in the energy supply chain.
We understand that energy (and indeed any resource) is of value and should not be wasted. Each of us should have the opportunity to use energy responsibly and this means that firstly, we must have a fair understanding of how we use it, and subsequently, we must be able to regulate its use to suit our needs. If each of us is able to achieve this in our homes and workplaces, at a fair price from our energy supplier, this will be one less thing to worry about. We expect a good quality service from them, which includes, not receiving any surprises.
In our daily lives, the most important link between us and energy is our energy supplier. We expect a good quality service from them, which includes not receiving any surprises. In reality, the energy supply chain is a lot more complex than this and many more institutions have a hand in what we consume. At Secure we work with energy suppliers and help them to provide great customer service on the one hand and on the other, we work with businesses across the entire energy supply chain and identify where costs can be improved.
All of this is only possible as a consequence of our long term partnerships with both ‘customers’ and players in the energy supply chain. As a technology provider, we must understand the needs of the energy supply chain in the regions that we work. We should bring this understanding to bear on the products we develop and produce for our customers in the energy supply chain and the ultimate customers, the end users. As our goal is to reduce energy waste and reduce the energy spend for customers in our key markets, we spend a lot of time and effort to understand them and the changes that happen, and are continuously refining our products and services.