Business Continuity & Resilience Policy

We are committed to ensuring that our organisation can withstand disasters and recover effectively from natural, accidental, or deliberate disruptions. Our objective is to safeguard the continuity of critical operations and services with minimal impact and shortest possible downtime.

We maintain adequate mitigation and recovery mechanisms to minimise the impact of such disruptions on our customers, employees, facilities and the environment in timely manner with the support of resources spread across our global sites, third party service providers and suppliers.

We strive to maintain operational resilience of critical systems and services, at all times.

In pursuit of this commitment, we shall:

• Proactively maintain systems and facilities to minimise preventable disruptions.
• Comply with all applicable government guidelines during natural calamities, pandemics, or other emergencies.
• Ensure timely notification to relevant teams to initiate immediate and appropriate response actions.
• Safeguard the health and safety of employees and visitors through effective emergency response protocols.
• Exercise effective crisis management to take control of disruptive situations.
• Restore operations within appropriate timeframe to sustain business continuity.
• Deploy reliable technologies to ensure availability, disaster recovery and restoration of critical applications and data.
• Implement comprehensive measures to prevent, mitigate and remediate the effects of any disaster.