Our customers showed us the way
Bhilwara’s low voltage problem
In Bhilwara, after taking over the city’s metering, billing and collection (MBC) operations, we observed that customers received electricity at a very low voltage in many residential areas. This was a major problem for them. They had been suffering from this phenomenon (low voltage during summer) for years. Due to this improper voltage, the customers were unhappy, as they could not use basic electrical equipments like fans, refrigerators, coolers, etc.
A group of residents from Azad Nagar (ward 12) came to our service centre, explained their problem, and registered low voltage complaints. They requested us to solve the problem so they could live comfortably at home. Secure’s technical team inspected the site, identified the root cause and solved the problem by laying additional low tension (LT) wire to provide appropriate voltage.