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Product at a glance

eWatch heat service captures and analyses data to generate graphical reports about individual HIUs and overall network performance. Poorly performing properties that need attention are identified easily.

The service considers three key aspects:

  • Verification of appropriate commission;
  • Monitoring on-going performance;
  • Improving through proactive service and maintenance.
Ongoing monitoring of the network and follow-up action as required, helps keep costs low for both operator and resident, and ensures reliable, adequate heat supply reaches all those connected, including tenants vulnerable to fuel poverty.


  • Monitoring dashboards support proactive service and maintenance regime.
  • Proactive system maintenance helps fulfil maintenance contracts.
  • Save time on site by visiting properties with known issues.
  • Performance dashboards aid fault analysis and identify site performance patterns.
  • Benchmarking helps improve long-term efficiences in your heat network.
  • Call-out support provides back-up to resolve customer complaints quickly


  • Comprehensively monitors network efficiency.
  • Performance dashboards analyse every stage of the system - compare weekly, monthly and seasonal data.
  • Yearly and seasonal benchmarking.
  • Granular data drills down to every metering point (riser, apartment and plant room).

System architecture