Beanbag Cool - FAQ

Beanbag Cool 500 thermostat series for split and window AC systems and Beanbag Cool 600 thermostat series for Fan coil units (FCU).

Beanbag Cool 500 thermostat series support any air conditioner that has an infrared (IR) remote control with a display. It will not work with an AC that does not have a remote, or a remote without a display.

Your thermostat will automatically receive the latest software updates over Wi-Fi with Internet connectivity.

No

Beanbag Cool 500 thermostat series includes a thermostat and a set of screws.

Beanbag Cool 600 thermostat series includes a thermostat, mounting plate, external temperature sensor and a set of screws.

Note: An optional fascia plate (white) is available on demand as an accessory. Wiring and connection details are printed on the packaging.

Download

Beanbag Cool 500 thermostat series and

Beanbag Cool 600 thermostat series QIG

Documentation is only available in English (at present), and can be downloaded at www.securemeters.com

For routine usage the thermostat and app may consume approx 0.5 MB per day. However, data consumption depends on your usage pattern.

No

This may happen sometimes if the font size settings of your mobile phone are set to very large. To fix this, tap Settings>Display>Font size. Next reduce the font size point to medium or less.

It is not recommended.

Using the Beanbag Cool mobile/web app and a Wi-Fi enabled router with Internet connectivity.

Please contact the Beanbag technical support team at 1800-30000-101 (Valid in India)

Please contact our service support team.

• Retry
• Check the placement of the thermostat and ensure it is not exposed to direct sunlight (external noise interference)
• No obstacle between device and AC receiver (LOS)
• Use the remote to control the AC from the same location as your Thermostat. If you can’t do it, you may require moving the Thermostat and placing it between LOS.
• If you still cannot verify, re-learn the command

Check:

• Bluetooth and location services are enabled on the mobile
• The mobile phone is within range of the thermostat
• If the problem persists, Power ON/OFF the thermostat and try again.

If commissioning is still in progress, press Cancel and restart the commissioning process.

If commissioning is complete, click the device settings icon and further click Split AC learning to relearn.

No. Each thermostat needs a separate external sensor.

You must set the maximum possible temperature and fan speed on your remote and learn that command to complete the process. For example, set 32 degrees and high fan speed on your remote.

Click Device settings>Add remove sensors to check the serial number and MAC ID of the paired sensor

Check:

The entered Wi-Fi credentials (SSID and Password) are correct.

Ensure that your mobile is also connected with the same SSID.

The device is within the Wi-Fi range.

Refer the Beanbag Cool 500 thermostat series and Beanbag Cool 600 thermostat series QIG for detailed router specifications

To remove the device, turn OFF the MCB. Refer to the Beanbag Cool 500 thermostat series and Beanbag Cool 600 thermostat series QIG for details.

Refer the Beanbag Cool 500 thermostat series and Beanbag Cool 600 thermostat series QIG.

Refer the Beanbag Cool 500 thermostat series and Beanbag Cool 600 thermostat series QIG.

Refer the Beanbag Cool 500 thermostat series and Beanbag Cool 600 thermostat series QIG.

Refer to the Beanbag Cool 600 thermostat series QIG.

Note: If you are replacing an old electromagnetic type thermostat with Beanbag Cool 600 thermostat series, you may need an additional Neutral wire.

Before you begin installation ensure:

• For new installation – Identify the wires and label accordingly.
• For replacement – Take a picture of your old thermostat connections and label accordingly.

Check through visual inspection:

1. Fan speed- High, medium and low

2. Valve status- ON/OFF

Refer the Beanbag Cool 500 thermostat series and Beanbag Cool 600 thermostat series QIG.

If internet or Wi-Fi connectivity is lost, the commissioned thermostats will continue to function as a standalone device to provide you thermal comfort. However, control and monitoring will not be available via the mobile/Web app. The thermostat will automatically reconnect to Wi-Fi once the network is restored.

Check if local control has been disabled via mobile / web app. To verify, press any button on the device, a lock symbol will appear on the product display indicating that control has been disabled. (applicable for Beanbag Cool 600 thermostat series only).

The last command received by the thermostat will take effect.

Via mobile / web app

The icon may indicate one of the following:

• Thermostat not within BLE range of the external temperature sensor.
• External sensor battery discharged.
• Incorrect MAC ID/serial number of the sensor entered during pairing

It may take 24 hours for the symbol to disappear.

The update will be applied to the device when power resumes after the scheduled time.

Before you change the router credentials, you must update the Wi-Fi credentials of the connected devices via web/mobile app or else the devices will go offline.

No, you can only create a weekly schedule.

Yes, but only through the web app.

Yes, but it will be applicable only for the currently scheduled time interval. After that the schedule will continue as defined.

No

For 600 series, you can set ON (Comfort), OFF and Away modes.

For 500 series, you can set ON (Comfort) and OFF modes.

Maximum 6 and minimum 1 time intervals can be defined in a day schedule.

Yes, if enabled.

Device will automatically switch to Away mode and all control (remote and local) will be disabled.

Device will automatically switch to Comfortable setting in Comfort mode by default.

The last state before power loss will be retained except for the key tag version. In case of the key tag version the device will switch to Comfortable setting in Comfort mode by default.

Yes. Under Device settings, in the Mobile/web app, you can limit the range of control in both Comfort and Customise mode. You cannot change these settings on the thermostat locally.

Choose this mode, when rooms or properties are left vacant. This will maintain a fixed temperature and circulation of air in the room to protect your assets.

If you don’t receive the activation OTP within 5 minutes, check your Spam folder and look for an email from beanbag.support@securemeters.com. If you don’t see it, tap Resend to have the OTP sent again. If you still don’t receive it, please contact the Beanbag technical support team at 1800-30000-101 (Valid in India)

Ensure:

1) The username and password is correct

2) Internet connectivity is available

3) Your account is not deactivated for 24 hours due to multiple failed login attempts.

Check

• For a malfunctioning valve (in FCU type cooling systems).
• If wiring is in accordance with the installation instructions (for Beanbag Cool 600 thermostat series devices).

• Check your mains power supply
• Check your wiring connections
• Check the ON/OFF button (at the top) status. Amber light indicates it has been turned OFF. Press the button again to turn it ON again.

Beanbag Cool supports the following user types:

• Owner- An owner is the user who creates the system and has the privileges to transfer the ownership, invite new users (admin/user), modify, revoke and delete user roles in addition to control and monitor the devices in the system.
• Admin- An admin is the user authorised by the system owner and has the privileges to invite new admin /users, modify, revoke and delete user roles, and configure device settings in addition to control and monitor the devices in the system.
• Users- A user has restricted privileges such as viewing the user list, controlling the devices, turning a device ON/OFF.

Yes. In the mobile/web app, tap Manage users > User > Remove user

In the mobile/web app, tap System settings > Transfer system and follow the process.

In the mobile/web app, tap Manage users. Select the user and tap Change role. Select the desired role and tap Save.